Dear Customers and Partners,
As of 15 April, we have successfully restored Customer Support systems and capability. Bi-directional communication is now enabled through the Stratus ActiveService™ Network (ASN) for remote connectivity and troubleshooting, and the Stratus Service Portal is online to log and manage support cases, access self-help tools, and download product documentation and software.
In bringing these systems online, we have taken careful precautions, and followed prescribed steps recommended by cybersecurity specialists. We have additionally implemented new steps and measures to further strengthen the security of our systems.
We know both ASN and the Service Portal are an essential part of ensuring the health and performance of your Stratus computing platforms, and we are committed to supporting you. Thank you for your patience as we’ve worked to restore service.
As we continue to deliver our leading Edge Computing platforms, you can feel confident that our products are shipping at the highest level of performance, quality, and security that you expect and rely upon.
President and Chief Executive Officer
Stratus Technologies, Inc.