Always on for Stratus customers worldwide
Stratus provides industry-leading service and support 24/7/365 worldwide. Our expert service professionals, backed by our advanced technology, monitor, diagnose, and troubleshoot problems from Stratus Customer Assistance Centers (CACs) throughout the world.
Service Portal
Provides easy access to resources and case management tools when you need them. Register today!
Please note: We have enabled bi-directional communication for Status ActiveService™ Network (ASN), allowing Stratus Service teams to remotely connect to your Stratus systems to perform diagnostic troubleshooting and technical support. We know that both the Stratus Service Portal and ASN are essential for ensuring the health and performance of your Stratus platforms, and we are committed to supporting you. Thank you for your patience as we’ve restored these services.
Product Resources
Select the product to display the corresponding documentation and software download resources available.
Downloads
- Automated Uptime Layer Releases (ISO Image download in portal – requires login)
- Bios, BMC, Driver Firmware
Documentation
everRun MX
- everRun® MX 6.2 Installation Guide
- everRun MX 6.2 Documentation Set – English
- everRun MX 6.2 Documentation Set – Japanese
- everRun MX 6.2 HCL
Avance Release 4.0.0.12
Avance R4.0.0.12 includes support for accessing DOM0, read accessing DOM0 for details.
Review the R4.0 Release Notes prior to install or upgrade for a list of issues addressed by the current release.
Documentation
Contacting Customer Support
Please have your asset (site, license) ID ready when contacting support.
Phone numbers
- US Toll-Free: 800-221-6588
- International: +1 602-852-3200
File uploads
Americas/Canada
Americas Service Center – East
Stratus Technologies
5 Mill & Main Place, Suite 500
Maynard, MA 01754
Contact Support
Stratus Technologies
5 Mill & Main Place, Suite 500
Maynard, MA 01754
Contact Support
Americas CAC – West
Stratus Technologies, Inc.
20830 N Tatum Blvd. Suite 350
Phoenix, AZ 85050
Stratus Technologies, Inc.
20830 N Tatum Blvd. Suite 350
Phoenix, AZ 85050
Phone:
1-800-221-6588
or
1-800-828-8513
Mexico, Central or South America
Phone:
+52 55 5553 4792
or
+1-602-852-3200
From other areas outside the US
Phone:
+1-602-852-3200
or
+1-978-461-7200
Belgium
Dutch Language Customers:
+32 2 512 63 70
+32 2 512 63 70
French Language Customers:
+32 2 512 77 06
+32 2 512 77 06
Toll-Free After Hours (English):
00800 000 99999
00800 000 99999
France
Address:
Stratus Technologies S.A.
Immeuble Challenge 92
101, Avenue Francois Arago
92017 Nanterre Cedex
France
Stratus Technologies S.A.
Immeuble Challenge 92
101, Avenue Francois Arago
92017 Nanterre Cedex
France
Phone: +33 (0) 1 41 20 37 08
Germany
Address:
Stratus Technologies GmbH
Kolner Str. 12
Eschborn, D-65760
Germany
Stratus Technologies GmbH
Kolner Str. 12
Eschborn, D-65760
Germany
Phone: +49 (0) 6196 472518
Italy
Address:
Stratus Technologies Italia S.r.L
Strada 6 Palazzo P1
MilanoFiori
20089 Rozzano (Milano)
Italy
Stratus Technologies Italia S.r.L
Strada 6 Palazzo P1
MilanoFiori
20089 Rozzano (Milano)
Italy
Phone: 39 02 528263.216
Netherlands
Address:
Stratus Technologies B.V.
Atrium Business Centers
Sloterweg 303a
1171 VC Badhoevedorp
The Netherlands
Stratus Technologies B.V.
Atrium Business Centers
Sloterweg 303a
1171 VC Badhoevedorp
The Netherlands
Phone: +31 (0) 88 600 4460
Toll-Free After Hours (English): 00800 000 99999
Toll-Free After Hours (English): 00800 000 99999
Russia / CIS
Address:
Office 525, “Omega-2(A)” Business Centre,
26, Leninskaya Sloboda Street, Moscow, 115280, Russia
Office 525, “Omega-2(A)” Business Centre,
26, Leninskaya Sloboda Street, Moscow, 115280, Russia
Russian Language Customers:
+7 495 646-85-11
+7 495 646-85-11
South Africa
Address:
Stratus Technologies
1st Floor, Bloukrans Building
4 Daventry Street
Lynnwood Bridge
Lynnwood Manor
Pretoria, 0081
South Africa
Stratus Technologies
1st Floor, Bloukrans Building
4 Daventry Street
Lynnwood Bridge
Lynnwood Manor
Pretoria, 0081
South Africa
Phone: +27 10 003 8530
Spain
Address:
Stratus Technologies
Parque Empresarial La Marina
C/ Teide, 4 3ª Planta
28700 S.S de los Reyes
Madrid – Spain
Stratus Technologies
Parque Empresarial La Marina
C/ Teide, 4 3ª Planta
28700 S.S de los Reyes
Madrid – Spain
Phone: +34 91 383 4294
United Kingdom, London
Address:
Stratus Technologies
Ground Floor
Waterman’s House
Waterman’s Court
Kingsbury Cres, Staines
TW18 3BA
United Kingdom
Stratus Technologies
Ground Floor
Waterman’s House
Waterman’s Court
Kingsbury Cres, Staines
TW18 3BA
United Kingdom
Phone: +44 (0)1784 415 222
From other areas outside US
Phone:
+1-602-852-3200
or
+1-978-461-7200
Hong Kong
Stratus Technologies (Hong Kong) Ltd.
Room 1012, 10/F Ocean Centre
Harbour City, Tsim Sha Tsui
Kowloon, Hong Kong
Room 1012, 10/F Ocean Centre
Harbour City, Tsim Sha Tsui
Kowloon, Hong Kong
Phone: 822-63800
Email: asia.support@stratus.com
Email: asia.support@stratus.com
Japan
Stratus Technologies, Japan Inc.
Shoel Rokubancho
Bldg 6 Rokubancho
Chiyoda-ku, Tokyo 102-0085
Shoel Rokubancho
Bldg 6 Rokubancho
Chiyoda-ku, Tokyo 102-0085
Phone: +81332345530
Email: jp_fts_support@stratus.com
Web: www.stratus.com/jp
Email: jp_fts_support@stratus.com
Web: www.stratus.com/jp
People's Republic of China
Stratus Technologies, Inc.
(Beijing Representative Office)
Unit B1 of 21/F, Tower3, XiHuan Plaza,
No.1, Xizhimenwai Street, XiCheng District,
Beijing China 100044
(Beijing Representative Office)
Unit B1 of 21/F, Tower3, XiHuan Plaza,
No.1, Xizhimenwai Street, XiCheng District,
Beijing China 100044
Phone: +86 10 5830 2999
Email: asia.support@stratus.com
Web: stratus.cn
Email: asia.support@stratus.com
Web: stratus.cn
Stratus Technologies, Inc.
(Shanghai Representative Office)
Unit D, 19/F, Zao-Fong Universe Building
1800 Zhongshan West Road
Xuhui District, Shanghai, China 200235
(Shanghai Representative Office)
Unit D, 19/F, Zao-Fong Universe Building
1800 Zhongshan West Road
Xuhui District, Shanghai, China 200235
Phone: +86 21 6422 9080
Email: asia.support@stratus.com
Web: stratus.cn
Email: asia.support@stratus.com
Web: stratus.cn
Singapore
Stratus Technologies (Singapore) Pte. Ltd
300 Beach Road
#09-06/07 The Concourse
Singapore, 199555
300 Beach Road
#09-06/07 The Concourse
Singapore, 199555
Phone: 1800-7872887
Email: asia.support@stratus.com
Email: asia.support@stratus.com
India
Stratus Technologies Private Limited
CB-31, Stylus, Regus Business Park, 13th Floor
R-Tech Park, Nirlon Knowledge Park
Off Western Express Highway, Goregaon (E), Mumbai
India 400063
CB-31, Stylus, Regus Business Park, 13th Floor
R-Tech Park, Nirlon Knowledge Park
Off Western Express Highway, Goregaon (E), Mumbai
India 400063
Phone: 0008000016747
Email: asia.support@stratus.com
Email: asia.support@stratus.com
From other areas outside US
Phone: +1-602-852-3200 or +1-978-461-7200
Australia
Stratus Technologies Pty. Ltd.
Level 5, No.7 Eden Park Drive
Macquarie Park NSW 2113
Australia
Level 5, No.7 Eden Park Drive
Macquarie Park NSW 2113
Australia
Phone: 1800 171 294
Email: asia.support@stratus.com
Web: www.au.stratus.com
Email: asia.support@stratus.com
Web: www.au.stratus.com
New Zealand
Phone: 0800-451021
Email: asia.support@stratus.com
Web: www.au.stratus.com
From other areas outside US
Phone: +1-602-852-3200 or +1-978-461-7200
