Stratus Customer Service

Always on for Stratus customers worldwide

The Stratus Service Portal

The Stratus Service Portal provides easy access to self-help resources and case management tools when you need them. Our extensive Knowledge Base has thousands of articles to help you find the answer you are looking for. Watch the short user video below to get started.

Service Portal

Access our secure self-help portal for all your service needs.

Log-in to the Stratus Service Portal

Register for a Service Portal Account

Watch the Service Portal User Video

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Product Resources

Select the product to display the corresponding documentation and software download resources available.

Contacting Customer Support

Please have your asset (site, license) ID ready when contacting support.

Phone numbers

  • US Toll-Free: 800-221-6588
  • International: +1 602-852-3200

File uploads


Americas/Canada


Americas Service Center – East
Stratus Technologies
5 Mill & Main Place, Suite 500
Maynard, MA 01754
Contact Support

Americas CAC – West
Stratus Technologies, Inc.
20830 N Tatum Blvd. Suite 350
Phoenix, AZ 85050
Phone:

1-800-221-6588
or
1-800-828-8513



Mexico, Central or South America


Phone:
+52 55 5553 4792
or
+1-602-852-3200

From other areas outside the US


Phone:
+1-602-852-3200
or
+1-978-461-7200

Belgium


Dutch Language Customers:
+32 2 512 63 70
French Language Customers:
+32 2 512 77 06
Toll-Free After Hours (English):
00800 000 99999


France


Address:
Stratus Technologies S.A.
Immeuble Challenge 92
101, Avenue Francois Arago
92017 Nanterre Cedex
France
Phone: +33 (0) 1 41 20 37 08


Germany


Address:
Stratus Technologies GmbH
Kolner Str. 12
Eschborn, D-65760
Germany
Phone: +49 (0) 6196 472518


Italy


Address:
Stratus Technologies Italia S.r.L
Strada 6 Palazzo P1
MilanoFiori
20089 Rozzano (Milano)
Italy
Phone: 39 02 528263.216


Netherlands


Address:
Stratus Technologies B.V.
Atrium Business Centers
Sloterweg 303a
1171 VC Badhoevedorp
The Netherlands
Phone: +31 (0) 88 600 4460
Toll-Free After Hours (English): 00800 000 99999


Russia / CIS


Address:
Office 525, “Omega-2(A)” Business Centre,
26, Leninskaya Sloboda Street, Moscow, 115280, Russia
Russian Language Customers:
+7 495 646-85-11


South Africa


Address:
Stratus Technologies
1st Floor, Bloukrans Building
4 Daventry Street
Lynnwood Bridge
Lynnwood Manor
Pretoria, 0081
South Africa
Phone: +27 10 003 8530


Spain


Address:
Stratus Technologies
Parque Empresarial La Marina
C/ Teide, 4 3ª Planta
28700 S.S de los Reyes
Madrid – Spain
Phone: +34 91 383 4294


United Kingdom, London


Address:
Stratus Technologies
Ground Floor
Waterman’s House
Waterman’s Court
Kingsbury Cres, Staines
TW18 3BA
United Kingdom
Phone: +44 (0)1784 415 222


From other areas outside US

Phone:
+1-602-852-3200
or
+1-978-461-7200

Hong Kong


Stratus Technologies (Hong Kong) Ltd.
Room 1012, 10/F Ocean Centre
Harbour City, Tsim Sha Tsui
Kowloon, Hong Kong
Phone: 822-63800
Email: asia.support@stratus.com



Japan


Stratus Technologies, Japan Inc.
Shoel Rokubancho
Bldg 6 Rokubancho
Chiyoda-ku, Tokyo 102-0085
Phone: +81332345530
Email: jp_fts_support@stratus.com
Web: www.stratus.com/jp


People's Republic of China


Stratus Technologies, Inc.
(Beijing Representative Office)
Unit B1 of 21/F, Tower3, XiHuan Plaza,
No.1, Xizhimenwai Street, XiCheng District,
Beijing China 100044
Phone: +86 10 5830 2999
Email: asia.support@stratus.com
Web: stratus.cn

Stratus Technologies, Inc.
(Shanghai Representative Office)
Unit D, 19/F, Zao-Fong Universe Building
1800 Zhongshan West Road
Xuhui District, Shanghai, China 200235
Phone: +86 21 6422 9080
Email: asia.support@stratus.com
Web: stratus.cn

Singapore


Stratus Technologies (Singapore) Pte. Ltd
300 Beach Road
#09-06/07 The Concourse
Singapore, 199555
Phone: 1800-7872887
Email: asia.support@stratus.com

India


Stratus Technologies Private Limited
CB-31, Stylus, Regus Business Park, 13th Floor
R-Tech Park, Nirlon Knowledge Park
Off Western Express Highway, Goregaon (E), Mumbai
India 400063
Phone: 0008000016747
Email: asia.support@stratus.com

From other areas outside US

Phone: +1-602-852-3200 or +1-978-461-7200


Australia


Stratus Technologies Pty. Ltd.
Level 5, No.7 Eden Park Drive
Macquarie Park NSW 2113
Australia
Phone: 1800 171 294
Email: asia.support@stratus.com
Web: www.au.stratus.com


New Zealand

Phone: 0800-451021
Email: asia.support@stratus.com
Web: www.au.stratus.com

From other areas outside US

Phone: +1-602-852-3200 or +1-978-461-7200