The Stratus Service Portal
The Stratus Service Portal provides easy access to self-help resources and case management tools when you need them. Our extensive Knowledge Base has thousands of articles to help you find the answer you are looking for. Watch the short user video below to get started.
Service Portal
Access our secure self-help portal for all your service needs.
Watch the Service Portal User Video
Product Resources
Select the product to display the corresponding documentation and software download resources available.
Videos
Unpacking your ztC Edge 200i/250i System
ztC Edge Initial Deployment, Registration, and Licensing
Adding a Node to a Single Node ztC Edge System
Accessing the Stratus Service Portal
Importing VMs – Best Practices
Downloads
- Automated Uptime Layer Releases (ISO Image download in portal – requires login)
- Bios, BMC, Driver Firmware
Service Policy
- ftService Offering
- Operating System Release Information
- Operating System Update Release Policy
- Warranty Parts Replacement Process and Return Instructions
- Software End-User License Agreement (U.S. based customers)
- Software End-User License Agreement (customers outside U.S.)
- Hardware Warranty (U.S. based customers)
- Hardware Warranty (customers outside the U.S.)
- Service Terms and Conditions
Documentation
everRun MX
- everRun® MX 6.2 Installation Guide
- everRun MX 6.2 Documentation Set – English
- everRun MX 6.2 Documentation Set – Japanese
- everRun MX 6.2 HCL
Avance Release 4.0.0.12
Avance R4.0.0.12 includes support for accessing DOM0, read accessing DOM0 for details.
Review the R4.0 Release Notes prior to install or upgrade for a list of issues addressed by the current release.
Documentation
Service Policy
everRun MX
Avance
- Stratus ztC Edge
-
Videos
Unpacking your ztC Edge 200i/250i System
ztC Edge Initial Deployment, Registration, and Licensing
Adding a Node to a Single Node ztC Edge System
Accessing the Stratus Service Portal
Importing VMs – Best Practices
- Stratus ztC Endurance
- ftServer
-
Downloads
- Automated Uptime Layer Releases (ISO Image download in portal – requires login)
- Bios, BMC, Driver Firmware
Service Policy
- ftService Offering
- Operating System Release Information
- Operating System Update Release Policy
- Warranty Parts Replacement Process and Return Instructions
- Software End-User License Agreement (U.S. based customers)
- Software End-User License Agreement (customers outside U.S.)
- Hardware Warranty (U.S. based customers)
- Hardware Warranty (customers outside the U.S.)
- Service Terms and Conditions
- everRun
- V Series
- Continuum
- Legacy
-
Documentation
everRun MX
- everRun® MX 6.2 Installation Guide
- everRun MX 6.2 Documentation Set – English
- everRun MX 6.2 Documentation Set – Japanese
- everRun MX 6.2 HCL
Avance Release 4.0.0.12
Avance R4.0.0.12 includes support for accessing DOM0, read accessing DOM0 for details.
Review the R4.0 Release Notes prior to install or upgrade for a list of issues addressed by the current release.
Documentation
Service Policy
everRun MX
Avance
Contacting Customer Support
Please have your asset (site, license) ID ready when contacting support.
Phone numbers
- US Toll-Free: 800-221-6588
- International: +1 602-852-3200
File uploads
Americas/Canada
Americas Service Center – East
Penguin Solutions Corporation (DE)
5 Mill & Main Place, Suite 500
Maynard, MA 01754
Contact Support
Penguin Solutions Corporation (DE)
5 Mill & Main Place, Suite 500
Maynard, MA 01754
Contact Support
Americas CAC – West
Penguin Solutions Corporation (DE)
20830 N Tatum Blvd. Suite 350
Phoenix, AZ 85050
Penguin Solutions Corporation (DE)
20830 N Tatum Blvd. Suite 350
Phoenix, AZ 85050
Phone:
1-800-221-6588
or
1-800-828-8513
Mexico, Central or South America
Phone:
+52 55 5553 4792
or
+1-602-852-3200
From other areas outside the US
Phone:
+1-602-852-3200
or
+1-978-461-7200
Belgium
Dutch Language Customers:
+32 2 512 63 70
+32 2 512 63 70
French Language Customers:
+32 2 512 77 06
+32 2 512 77 06
Toll-Free After Hours (English):
00800 000 99999
00800 000 99999
France
Address:
Penguin Solutions S.A.S.
Vélizy Espace,
Immeuble Le Nungesser,
13, Avenue Morane Saulnier,
78140 Vélizy Villacoublay
Penguin Solutions S.A.S.
Vélizy Espace,
Immeuble Le Nungesser,
13, Avenue Morane Saulnier,
78140 Vélizy Villacoublay
Phone: +33 (0) 1 86 52 98 00
Germany
Address:
Penguin Solutions (Deutschland) GmbH
Kolner Str. 12
Eschborn, D-65760
Germany
Penguin Solutions (Deutschland) GmbH
Kolner Str. 12
Eschborn, D-65760
Germany
Phone: +49 (0) 6196 472518
Italy
Address:
Penguin Solutions Italia S.r.l.
Torre Sequoia, Centro Polifunzionale Torri Bianche,
Via Torri Bianche 1, 20871
Vimercate – MB
Italy
Penguin Solutions Italia S.r.l.
Torre Sequoia, Centro Polifunzionale Torri Bianche,
Via Torri Bianche 1, 20871
Vimercate – MB
Italy
Phone: 39 02 528263.216
South Africa
Address:
Penguin Solutions (South Africa) Proprietary Ltd
1st Floor, Bloukrans Building
4 Daventry Street
Lynnwood Bridge
Lynnwood Manor
Pretoria, 0081
South Africa
Penguin Solutions (South Africa) Proprietary Ltd
1st Floor, Bloukrans Building
4 Daventry Street
Lynnwood Bridge
Lynnwood Manor
Pretoria, 0081
South Africa
Phone: +27 10 003 8530
Spain
Address:
Penguin Solutions (PENG) Iberia, S.A.
Parque Empresarial La Marina
C/ Teide, 4 3ª Planta
28700 S.S de los Reyes
Madrid – Spain
Penguin Solutions (PENG) Iberia, S.A.
Parque Empresarial La Marina
C/ Teide, 4 3ª Planta
28700 S.S de los Reyes
Madrid – Spain
Phone: +34 91 383 4294
United Kingdom, London
Address:
Penguin Solutions (PENG) Limited
Ground Floor
Waterman’s House
Waterman’s Court
Kingsbury Cres, Staines
TW18 3BA
United Kingdom
Penguin Solutions (PENG) Limited
Ground Floor
Waterman’s House
Waterman’s Court
Kingsbury Cres, Staines
TW18 3BA
United Kingdom
Phone: +44 (0)1784 415 222
From other areas outside US
Phone:
+1-602-852-3200
or
+1-978-461-7200
Singapore
Penguin Solutions Singapore (PENG) Pte Ltd
300 Beach Road
#09-06/07 The Concourse
Singapore, 199555
300 Beach Road
#09-06/07 The Concourse
Singapore, 199555
Phone: 1800-7872887
Email: [email protected]
Email: [email protected]
India
CB-31, Stylus, Regus Business Park, 13th Floor
R-Tech Park, Nirlon Knowledge Park
Off Western Express Highway, Goregaon (E), Mumbai
India 400063
R-Tech Park, Nirlon Knowledge Park
Off Western Express Highway, Goregaon (E), Mumbai
India 400063
Phone: 0008000016747
Email: [email protected]
Email: [email protected]
From other areas outside US
Phone: +1-602-852-3200 or +1-978-461-7200
Australia
Penguin Solutions PTY Limited
Level 5, No.7 Eden Park Drive
Macquarie Park NSW 2113
Australia
Level 5, No.7 Eden Park Drive
Macquarie Park NSW 2113
Australia
Phone: 1800 171 294
Email: [email protected]
Email: [email protected]
From other areas outside US
Phone: +1-602-852-3200 or +1-978-461-7200