Welcome to Stratus Customer Service

Always on for Stratus customers worldwide

Stratus provides industry-leading service and support 24/7/365 worldwide. Our expert service professionals, backed by our advanced technology, monitor, diagnose, and troubleshoot problems from Stratus Customer Assistance Centers (CACs) throughout the world.

Service Portal

Provides easy access to resources and case management tools when you need them. Register today!

Log-in to Service Portal

Watch the Service Portal quick guide

Product Resources

Select the product to display the corresponding documentation and software download resources available.

Documentation

StrataDoc

Videos

Unpacking your ztC Edge100i System

Registering your ztC Edge System

Initial
Deployment

Initially accessing the ztC Console

Service Policy

End user license agreement

Documentation

Downloads

Automated Uptime Layer Releases (ISO Image download in portal – requires login)
Bios, BMC, Driver Firmware
- Windows
- Linux
- ESX

Service Policy

Documentation

Downloads

Service Policy

Documentation

Downloads

Service Policy

Documentation

Downloads

OS Releases

Service Policy

Documentation

everRun MX

Avance Release 4.0.0.12

Avance R4.0.0.12 includes support for accessing DOM0, read accessing DOM0 for details.

Review the R4.0 Release Notes prior to install or upgrade for a list of issues addressed by the current release.

Documentation

Downloads

Full list of Legacy Downloads

Service Policy

everRun MX

Avance

everRun Monitor Powered by Sightline Assure

Assure Windows^®
Assure Linux^®

Sightline Assure for ftServer

Sightline Assure Documentation

Contacting Customer Support

Please have your asset (site, license) ID ready when contacting support.

Phone numbers

US Toll-Free: 800-221-6588
International: +1 602-852-3200

File uploads

Americas/Canada

Americas Service Center – East
Stratus Technologies
5 Mill & Main Place, Suite 500
Maynard, MA 01754
Contact Support

Americas CAC – West
Stratus Technologies, Inc.
20830 N Tatum Blvd. Suite 350
Phoenix, AZ 85050

Phone:

1-800-221-6588
or
1-800-828-8513

Mexico, Central or South America

Phone:
+52 55 5553 4792
or
+1-602-852-3200

From other areas outside the US

Phone:
+1-602-852-3200
or
+1-978-461-7200

Belgium

Dutch Language Customers:
+32 2 512 63 70

French Language Customers:
+32 2 512 77 06

Toll-Free After Hours (English):
00800 000 99999

France

Address:
Stratus Technologies S.A.
Immeuble Challenge 92
101, Avenue Francois Arago
92017 Nanterre Cedex
France

Phone: +33 (0) 1 41 20 37 08
Email: infofrance@stratus.com

Germany

Address:
Stratus Technologies GmbH
Kolner Str. 12
Eschborn, D-65760
Germany

Phone: +49 (0) 6196 472518
Email: info@stratus.de
Web: www1.stratus.com/de

Italy

Address:
Stratus Technologies Italia S.r.L
Strada 6 Palazzo P1
MilanoFiori
20089 Rozzano (Milano)
Italy

Phone: 39 02 528263.216
Email: italy_cac@stratus.com

Netherlands

Address:
Stratus Technologies B.V.
Atrium Business Centers
Sloterweg 303a
1171 VC Badhoevedorp
The Netherlands

Phone: +31 (0) 88 600 4460
Toll-Free After Hours (English): 00800 000 99999
Email: info.nl@stratus.com

South Africa

Address:
Stratus Technologies
1st Floor, Bloukrans Building
4 Daventry Street
Lynnwood Bridge
Lynnwood Manor
Pretoria, 0081
South Africa

Phone: +27 10 003 8530
Email: info.southafrica@stratus.com

Spain

Address:
Stratus Technologies
Parque Empresarial La Marina
C/ Teide, 4 3ª Planta
28700 S.S de los Reyes
Madrid – Spain

Phone: +34 91 383 4294
Email: info.spain@stratus.com

United Kingdom, London

Address:
Stratus Technologies
Ground Floor
Waterman’s House
Waterman’s Court
Kingsbury Cres, Staines
TW18 3BA
United Kingdom

Phone: +44 (0)1784 415 222
Email: info.uk@stratus.com

From other areas outside US

Phone:
+1-602-852-3200
or
+1-978-461-7200

Hong Kong

Stratus Technologies (Hong Kong) Ltd.
Room 1012, 10/F Ocean Centre,
Harbour City, Tsim Sha Tsui
Kowloon, Hong Kong

Phone: 800 900 938
Email: asia.support@stratus.com

Japan

Stratus Technologies, Japan Inc.
Shoel Rokubancho
Bldg 6 Rokubancho
Chiyoda-ku, Tokyo 102-0085

Phone: +81332345530
Email: jp_fts_support@stratus.com
Web: stratusstage.wpengine.com/jp

People's Republic of China

Stratus Technologies, Inc. Beijing Office
Unit B1 of 21/F, Tower3, XiHuan Plaza,
No.1, Xizhimenwai Street, XiCheng District,
Beijing China 100044

Phone: +86 10 5830 2999
Email: asia.support@stratus.com
Web: stratusstage.wpengine.com/cn

Singapore

Stratus Technologies (Singapore) Pte. Ltd
300 Beach Road
#09-06/07 The Concourse
Singapore, 199555

Phone: 1800-7872887
Email: asia.support@stratus.com

From other areas outside US

Phone: +1-602-852-3200 or +1-978-461-7200

Australia

Stratus Technologies Pty. Ltd.
Level 5, No.7 Eden Park Drive
Macquarie Park NSW 2113
Australia

Phone: 1800 171 294
Email: asia.support@stratus.com
Web: www.au.stratus.com

New Zealand

Phone: 0800-451021
Email: asia.support@stratus.com
Web: www.au.stratus.com

From other areas outside US

Phone: +1-602-852-3200 or +1-978-461-7200

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