Always on for Stratus customers worldwide
Stratus provides industry-leading service and support 24/7/365 worldwide. Our expert service professionals, backed by our advanced technology, monitor, diagnose, and troubleshoot problems from Stratus Customer Assistance Centers (CACs) throughout the world.
Service Portal
Provides easy access to resources and case management tools when you need them. Register today!
Please note: We have enabled bi-directional communication for Status ActiveService™ Network (ASN), allowing Stratus Service teams to remotely connect to your Stratus systems to perform diagnostic troubleshooting and technical support. We know that both the Stratus Service Portal and ASN are essential for ensuring the health and performance of your Stratus platforms, and we are committed to supporting you. Thank you for your patience as we’ve restored these services.
Product Resources
Select the product to display the corresponding documentation and software download resources available.
Downloads
- Automated Uptime Layer Releases (ISO Image download in portal – requires login)
- Bios, BMC, Driver Firmware
Documentation
everRun MX
- everRun® MX 6.2 Installation Guide
- everRun MX 6.2 Documentation Set – English
- everRun MX 6.2 Documentation Set – Japanese
- everRun MX 6.2 HCL
Avance Release 4.0.0.12
Avance R4.0.0.12 includes support for accessing DOM0, read accessing DOM0 for details.
Review the R4.0 Release Notes prior to install or upgrade for a list of issues addressed by the current release.
Documentation
Contacting Customer Support
Please have your asset (site, license) ID ready when contacting support.
Phone numbers
- US Toll-Free: 800-221-6588
- International: +1 602-852-3200
File uploads
Americas/Canada
Stratus Technologies
5 Mill & Main Place, Suite 500
Maynard, MA 01754
Contact Support
Stratus Technologies, Inc.
20830 N Tatum Blvd. Suite 350
Phoenix, AZ 85050
1-800-221-6588
or
1-800-828-8513
Mexico, Central or South America
Phone:
+52 55 5553 4792
or
+1-602-852-3200
From other areas outside the US
Phone:
+1-602-852-3200
or
+1-978-461-7200
Belgium
+32 2 512 63 70
+32 2 512 77 06
00800 000 99999
France
Stratus Technologies S.A.
Immeuble Challenge 92
101, Avenue Francois Arago
92017 Nanterre Cedex
France
Germany
Stratus Technologies GmbH
Kolner Str. 12
Eschborn, D-65760
Germany
Italy
Stratus Technologies Italia S.r.L
Strada 6 Palazzo P1
MilanoFiori
20089 Rozzano (Milano)
Italy
Netherlands
Stratus Technologies B.V.
Atrium Business Centers
Sloterweg 303a
1171 VC Badhoevedorp
The Netherlands
Toll-Free After Hours (English): 00800 000 99999
Russia / CIS
Office 525, “Omega-2(A)” Business Centre,
26, Leninskaya Sloboda Street, Moscow, 115280, Russia
+7 495 646-85-11
South Africa
Stratus Technologies
1st Floor, Bloukrans Building
4 Daventry Street
Lynnwood Bridge
Lynnwood Manor
Pretoria, 0081
South Africa
Spain
Stratus Technologies
Parque Empresarial La Marina
C/ Teide, 4 3ª Planta
28700 S.S de los Reyes
Madrid – Spain
United Kingdom, London
Stratus Technologies
Ground Floor
Waterman’s House
Waterman’s Court
Kingsbury Cres, Staines
TW18 3BA
United Kingdom
From other areas outside US
Phone:
+1-602-852-3200
or
+1-978-461-7200
Hong Kong
Room 1012, 10/F Ocean Centre
Harbour City, Tsim Sha Tsui
Kowloon, Hong Kong
Email: asia.support@stratus.com
Japan
Shoel Rokubancho
Bldg 6 Rokubancho
Chiyoda-ku, Tokyo 102-0085
Email: jp_fts_support@stratus.com
Web: www.stratus.com/jp
People's Republic of China
(Beijing Representative Office)
Unit B1 of 21/F, Tower3, XiHuan Plaza,
No.1, Xizhimenwai Street, XiCheng District,
Beijing China 100044
Email: asia.support@stratus.com
Web: stratus.cn
(Shanghai Representative Office)
Unit D, 19/F, Zao-Fong Universe Building
1800 Zhongshan West Road
Xuhui District, Shanghai, China 200235
Email: asia.support@stratus.com
Web: stratus.cn
Singapore
300 Beach Road
#09-06/07 The Concourse
Singapore, 199555
Email: asia.support@stratus.com
India
CB-31, Stylus, Regus Business Park, 13th Floor
R-Tech Park, Nirlon Knowledge Park
Off Western Express Highway, Goregaon (E), Mumbai
India 400063
Email: asia.support@stratus.com
From other areas outside US
Phone: +1-602-852-3200 or +1-978-461-7200
Australia
Level 5, No.7 Eden Park Drive
Macquarie Park NSW 2113
Australia
Email: asia.support@stratus.com
Web: www.au.stratus.com
New Zealand
Phone: 0800-451021
Email: asia.support@stratus.com
Web: www.au.stratus.com
From other areas outside US
Phone: +1-602-852-3200 or +1-978-461-7200