Always on for Stratus customers worldwide

Stratus provides industry-leading service and support 24/7/365 worldwide. Our expert service professionals, backed by our advanced technology, monitor, diagnose, and troubleshoot problems from Stratus Customer Assistance Centers (CACs) throughout the world.

Service Portal

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Stratus Customer Service Guide

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Documentation and Downloads

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Server Products

Software Products

Contacting Customer Support

Please have your asset (site, license) ID ready when contacting support.

Phone numbers

  • US Toll-Free: 800-221-6588
  • International: +1 602-852-3200

File uploads

Americas/Canada


Americas Service Center – East
Stratus Technologies
5 Mill & Main Place, Suite 500
Maynard, MA 01754
Contact Support

Americas CAC – West
Stratus Technologies, Inc.
20830 N Tatum Blvd. Suite 350
Phoenix, AZ 85050
Phone:

1-800-221-6588
or
1-800-828-8513


Mexico, Central or South America


Phone:
+52 55 5553 4792
or
+1-602-852-3200

From other areas outside the US


Phone:
+1-602-852-3200
or
+1-978-461-7200

Belgium


Dutch Language Customers:
+32 2 512 63 70
French Language Customers:
+32 2 512 77 06
Toll-Free After Hours (English):
00800 000 99999

France


Address:
Stratus Technologies S.A.
Immeuble Challenge 92
101, Avenue Francois Arago
92017 Nanterre Cedex
France
Phone: +33 (0) 1 41 20 37 08
Email: infofrance@stratus.com

Germany


Address:
Stratus Technologies GmbH
Kolner Str. 12
Eschborn, D-65760
Germany
Phone: +49 (0) 6196 472518
Email: info@stratus.de
Web: www1.stratus.com/de


Italy


Address:
Stratus Technologies Italia S.r.L
Strada 6 Palazzo P1
MilanoFiori
20089 Rozzano (Milano)
Italy
Phone: 39 02 528263.216
Email: italy_cac@stratus.com


Netherlands


Address:
Stratus Technologies B.V.
Atrium Business Centers
Sloterweg 303a
1171 VC Badhoevedorp
The Netherlands
Phone: +31 (0) 88 600 4460
Toll-Free After Hours (English): 00800 000 99999
Email: info.nl@stratus.com


South Africa


Address:
Stratus Technologies
1st Floor, Bloukrans Building
4 Daventry Street
Lynnwood Bridge
Lynnwood Manor
Pretoria, 0081
South Africa
Phone: +27 10 003 8530
Email: info.southafrica@stratus.com


Spain


Address:
Stratus Technologies
Parque Empresarial La Marina
C/ Teide, 4 3ª Planta
28700 S.S de los Reyes
Madrid – Spain
Phone: +34 91 383 4294
Email: info.spain@stratus.com


United Kingdom, London


Address:
Stratus Technologies
Ground Floor
Waterman’s House
Waterman’s Court
Kingsbury Cres, Staines
TW18 3BA
United Kingdom
Phone: +44 (0)1784 415 222
Email: info.uk@stratus.com


From other areas outside US

Phone:
+1-602-852-3200
or
+1-978-461-7200

Hong Kong


Stratus Technologies (Hong Kong) Ltd.
Room 1012, 10/F Ocean Centre,
Harbour City, Tsim Sha Tsui
Kowloon, Hong Kong
Phone: 800 900 938
Email: asia.support@stratus.com


Japan


Stratus Technologies, Japan Inc.
Shoel Rokubancho
Bldg 6 Rokubancho
Chiyoda-ku, Tokyo 102-0085
Phone: +81332345530
Email: jp_fts_support@stratus.com
Web: www.stratus.com/jp

People's Republic of China


Stratus Technologies, Inc. Beijing Office
Unit B1 of 21/F, Tower3, XiHuan Plaza,
No.1, Xizhimenwai Street, XiCheng District,
Beijing China 100044
Phone: +86 10 5830 2999
Email: asia.support@stratus.com
Web: www.stratus.com/cn

Singapore


Stratus Technologies (Singapore) Pte. Ltd
300 Beach Road
#09-06/07 The Concourse
Singapore, 199555
Phone: 1800-7872887
Email: asia.support@stratus.com

From other areas outside US

Phone: +1-602-852-3200 or +1-978-461-7200

Australia


Stratus Technologies Pty. Ltd.
Level 5, No.7 Eden Park Drive
Macquarie Park NSW 2113
Australia
Phone: 1800 171 294
Email: asia.support@stratus.com
Web: www.au.stratus.com

New Zealand

Phone: 0800-451021
Email: asia.support@stratus.com
Web: www.au.stratus.com

From other areas outside US

Phone: +1-602-852-3200 or +1-978-461-7200