The outages at United Airlines, more recently Netflix, and too many others before them have a common theme. Networks are complicated, so expect downtime. That’s just how it is. In reality that isn’t how it is. It’s what these enterprises choose and want their customers to accept. The technology and best practices for exceptional uptime are readily available, and have been for years. How about an average of one-quarter second of downtime a month? That is what a Fortune 100 account of Stratus’ experienced on its global network for all of 2010, servicing literally tens of millions of customers around the globe. What’s lacking is not the ability, but the commitment to deliver exceptional customer service. Customers deserve better.