“Our server is down,” is not what I wanted to hear when I called my doctor’s office to make an appointment.
“You’ll have to call back in an hour,” the receptionist said, and I could hear other phones ringing off the hook in the background.
An hour later, I tried again and got the same harried receptionist, stuck without a network and a way to schedule appointments.
For me, it was a slightly annoying – calling and calling and calling again, only to make an appointment for a checkup I’m reluctant to get anyway.
Multiply my frustration with the number of patients both coming in for appointments that can’t be carried out, and patients who can’t cancel, reschedule, or make appointments. Add to that the frustration of patients calling for any number of other reasons: change insurance plans, get lab results, or consult their physician about a health issue.
All of this patient angst, however, pales in comparison with the headache a server fault brings upon the medical office personnel. The doctors, nurses, and administrators are all brought to a halt, helpless to do anything without access to their scheduling system, email, or their electronic health records.
Unfortunately, it happens all the time. Downtime disrupts business, costs time and money, as well as the reputation of the office. Comment below, or send us a tweet at @Stratus4uptime if this has happened to you, and how you manage your business’ uptime.