From October through November of 2013, Stratus Technologies surveyed 919 PASP employees, primarily in North America. Respondents were recruited through emails sent to subscribers of leading public safety publications, notices on lists, banner ads and previous year respondents.
The 19 question survey featured topics including call volume, staffing, next-generation 9-1-1 migration, use of virtualization, technologies, system outages and more. Data was collected without respondents having to identify their name of their PSAP organization.
The following pages outline the results of the survey, as well as select comparisons to the 2012 survey.