If you are considering a technology refresh for legacy software, or you are about to publish an RFP for updating all or part of your mission-critical PSAP operations, it is important to understand what it takes to achieve the highest levels of uptime from your applications and systems.
The nation’s first 9-1-1 call was placed in 1968. Since then, the term 9-1-1 has become synonymous with public safety. According to the National Emergency Number Association, (NENA), there are over 6000 Public Safety Answering Points (PSAPs) in the United States. It is estimated that more than 240 million 9-1-1 calls are made each year.