Stratus Customer Service

• StrataDOC
• Public Knowledge Base
• Configuring e-Alerts

• Latest version
• Full list of ztC EDGE Downloads

• ztC Edge Hardware Product Lifecyle Policy
• ztC Edge Hardware Support Matrix
• Software Lifecycle Policy
• Software Support Matrix
• Software End-User License Agreement
• Service Terms and Conditions

• StrataDOC
• Public Knowledge Base
• Site Planning Guides

• Please log in to Stratus Service portal

• ztC Endurance Hardware Product Lifecycle Policy
• ztC Endurance Hardware Support Matrix
• Stratus Services for ztC Endurance
• Operating System Release Information
• Operating System Update Release Policy
• Software End-User License Agreement
• Hardware Warranty
• Service Terms and Conditions

• ftServer Tech Refresh
• Tech Refresh Brochure

• StrataDOC
• Public Knowledge Base
• Site Planning Guides
• Configuring e-Alerts & System Health Check

• Automated Uptime Layer Releases (ISO Image download in portal – requires login)
• Bios, BMC, Driver Firmware
  • Windows
  • Linux
  • ESX

• ftService Offering
• Operating System Release Information
• Operating System Update Release Policy
• Warranty Parts Replacement Process and Return Instructions 
• Software End-User License Agreement (U.S. based customers)
• Software End-User License Agreement (customers outside U.S.)
• Hardware Warranty (U.S. based customers)
• Hardware Warranty (customers outside the U.S.)
• Service Terms and Conditions

• everRun – Latest version
• Full list of everRun Documentation
• Public Knowledge Base
• Configuring e-Alerts

• everRun – Latest version
• Full list of everRun Downloads

• Service Offering
• Software Lifecycle Policy
• Software Support Matrix
• Software End-User License Agreement
• Service Terms and Conditions

• StrataDOC
• Public Knowledge Base
• Site Planning Guides
• System Health Check

• OS Releases
• Bios, BMC, Driver Firmware
• VOS Open Source and Tools

• ftService Offering
• Operating System Release Information
• Operating System Update Release Policy
• Warranty Parts Replacement Process and Return Instructions 
• Hardware Warranty (U.S. based customers)
• Hardware Warranty (customers outside the U.S.)

• StrataDOC
• Site Planning Guides

• OS Releases

• • ftService Offering
  • Operating System Release Information
  • Operating System Update Release Policy

everRun MX

• everRun^® MX 6.2 Installation Guide
• everRun MX 6.2 Documentation Set – English
• everRun MX 6.2 Documentation Set – Japanese
• everRun MX 6.2 HCL

Avance Release 4.0.0.12

Avance R4.0.0.12 includes support for accessing DOM0, read accessing DOM0 for details.

Review the R4.0 Release Notes prior to install or upgrade for a list of issues addressed by the current release.

Documentation

• Avance Documentation Library
• Avance Knowledge Base Articles

• Full list of Legacy Downloads

everRun MX

• • Service Offering
  • Lifecycle Policy

Avance

• • Service Offering
  • Lifecycle Policy
  • Support Matrix