Stratus 24/7/365 Customer Support Provides Superior Levels of Availability
Preventing your most important applications from downtime is what Stratus does best. That’s why we’ve built support right into the centre of solutions.
Layered over the unique system architecture of our platform solutions is software that continuously monitors the status and health of your Stratus environment. Using a real-time connection to Stratus’s 24/7/365 global support team, your system continuously notifies us of the status of hundreds of critical conditions. In the event of a potential problem, your system will self-heal, ask for remote analysis, or utilise our architecture’s fault-tolerant features to eliminate failing modules without interruption.
Our software solutions leverage these same built-in serviceability principles, monitoring your x86 server pair, host software and network for more than 150 critical operating conditions. If a fault is detected, applications are automatically migrated to the other node – without any impact on performance or loss of data.
Stratus’s focus on preventing downtime and data loss brings you much more than basic break-fix support. If you’re used to average server and software support, get ready to experience meaningful differences like these:
Proactive, remote support
System monitoring and diagnostics are active 24/7/365 not just after an event has caused a problem. This is key to our ability to ensure the availability of the platforms you rely on to support your most critical business processes.
Immediate response from an availability expert
Our response time and problem resolution skills are second to none. Every Stratus service engineer is a highly skilled expert dedicated to helping you sustain availability 24/7/365.
In-depth system health reporting
With diagnostic information always at their fingertips, our support engineers have the details they need to help determine the root cause of hardware and software issues. We then implement prevention plans to mitigate the risk of hitting known problems in the future.
Full-service customer care
At Stratus, business-critical customer support means 24/7/365 coverage. You won’t have to search a self-help database or product manual to find an answer to a problem or question.
Critical is defined by your business needs
Stratus offers a tailored support model to meet the unique requirements of your most critical business services. Our support professionals let your organisation set the severity of situations when you place a service call.
Single source of accountability
Deep knowledge and experience helps us resolve multi-vendor issues. We provide a single source of accountability for complex inter-related platform, system software and operating system support issues even when vendor responsibility is not immediately clear.