ftServer Family Licence and Hardware Warranty Information
The below table provides a list of the Stratus ftServer software end-user licence agreement and ftServer products limited hardware warranty in several languages. To view an agreement, please click on the appropriate link in the table. All agreements will open in PDF format in a new browser window.
*Previous generation products are subject to availability through Stratus RSS. Hardware warranty for previous generation products are listed on a separate page. Please consult previous generation products hardware licenses.
Continuum System Warranty
The Continuum Series includes a one year hardware and 30-day software conformance warranty. The warranty level provided to customers is consistent with Stratus’s Assured Availability Service Agreement (AASA) Service offering (see description included in Post-Warranty section). There are no additional warranty or service uplifts that a customer needs to purchase to achieve maximum support.
The software warranty on Continuum running VOS, FTX, and HP-UX and the HP layered products is a defect/usage warranty only. There is no free support period provided. This is consistent with the warranty that HP offers to its direct customers. Software warranty support is limited to repair or replacement of defective software media or materials only. Stratus’s software warranty terms and conditions mirror HP’s warranty terms. These terms are as follows:
“Stratus warrants that Software will not fail to execute its programming instructions due to defects in material and workmanship when properly installed and used on the hardware product designed by Stratus. If Stratus received notice of such defects during the warranty period, Stratus will repair or replace Software media which does not execute its programming instructions due to such defects.” View the Full Warranty (PDF)