Always on for Stratus customers worldwide
Stratus provides industry-leading service and support 24/7/365 worldwide. Our expert service professionals, backed by our advanced technology, monitor, diagnose, and troubleshoot problems from Stratus Customer Assistance Centers (CACs) throughout the world.
Provides easy access to resources and case management tools when you need them. Register today!
Please note: We recently took the Stratus ActiveService Network™ (ASN) offline in response to a security incident that targeted Stratus’ IT systems on 17 March 2021. We have enabled ASN to receive inbound alarms which are being assigned a support case as usual. We have not enabled bi-directional ASN, and are not pushing information to external systems or enabling remote access connectivity at this time.
We apologize for the inconvenience and are working to enable bi-directional communication for ASN as soon as possible.
Select the product to display the corresponding documentation and software download resources available.
- everRun® MX 6.2 Installation Guide
- everRun MX 6.2 Documentation Set – English
- everRun MX 6.2 Documentation Set – Japanese
- everRun MX 6.2 HCL
Avance Release 184.108.40.206
Avance R220.127.116.11 includes support for accessing DOM0, read accessing DOM0 for details.
Review the R4.0 Release Notes prior to install or upgrade for a list of issues addressed by the current release.
+32 2 512 63 70
+32 2 512 77 06
00800 000 99999
Stratus Technologies S.A.
Immeuble Challenge 92
101, Avenue Francois Arago
92017 Nanterre Cedex
Stratus Technologies GmbH
Kolner Str. 12
Stratus Technologies Italia S.r.L
Strada 6 Palazzo P1
20089 Rozzano (Milano)
Stratus Technologies B.V.
Atrium Business Centers
1171 VC Badhoevedorp
Toll-Free After Hours (English): 00800 000 99999
Office 525, “Omega-2(A)” Business Centre,
26, Leninskaya Sloboda Street, Moscow, 115280, Russia
+7 495 646-85-11
1st Floor, Bloukrans Building
4 Daventry Street
Parque Empresarial La Marina
C/ Teide, 4 3ª Planta
28700 S.S de los Reyes
Madrid – Spain
Kingsbury Cres, Staines
Bldg 6 Rokubancho
Chiyoda-ku, Tokyo 102-0085
(Beijing Representative Office)
Unit B1 of 21/F, Tower3, XiHuan Plaza,
No.1, Xizhimenwai Street, XiCheng District,
Beijing China 100044
(Shanghai Representative Office)
Unit D, 19/F, Zao-Fong Universe Building
1800 Zhongshan West Road
Xuhui District, Shanghai, China 200235
300 Beach Road
#09-06/07 The Concourse
CB-31, Stylus, Regus Business Park, 13th Floor
R-Tech Park, Nirlon Knowledge Park
Off Western Express Highway, Goregaon (E), Mumbai
Level 5, No.7 Eden Park Drive
Macquarie Park NSW 2113