Anyone in the public safety sector will tell you that the key to a safe neighborhood and a successful first-response system is teamwork. Everyone is essential. For example, even on one small car fire, the person who calls 9-1-1; the dispatch operator who answers the phone and sends the proper emergency personnel; the fire engine driver who navigates the truck safely through crowded streets; the firefighters who extinguish the blaze; the policemen who keep onlookers at a safe distance; the emergency medical technicians and paramedics who triage patients and get them to the hospital; and then the nurses , doctors and technicians in the hospital that treat victims, are all critical to keeping the public safe.
The same is true of the equipment. Every piece of the line is essential. The phone lines connect the 9-1-1 caller to the dispatcher and then the dispatcher to the fire station. All of the firefighters gear must work, along with the truck, the hydrant, and the hoses. The ambulance crew, similarly, must be fully-equipped and transportable. There is little room for error when lives and property are at stake.
About that equipment. First responder organizations rely on top-of-the-line tools. Have you ever seen a firefighter haul out a green garden hose, struggling to untangle the kinks, in an effort to put out a fire? Have you ever seen a policeman take control of a robbery situation using a squirt gun? Have you ever seen a lifeguard swim to a victim and instead of tossing them a buoy, fitted them with floaties? No, and you won’t. Ever.
In public safety, there is no substituting the right tools to get the job done. Every piece is essential, and it must work exactly as designed, every single time.
Or, in the case of the server that supports the public safety applications, every single second.
St. Charles County Department of Dispatch and Alarm is a great example of a department that looked beyond the fire trucks, police cars and ambulances to find vulnerabilities that could possibly hurt public safety performance and put their citizens in danger. They implemented a highly reliable computer-aided dispatch (CAD) system built on Stratus® ftServer® systems and TriTech Software Systems’ VisiCAD™ software to ensure uninterrupted performance of their dispatch software. 40,000 service calls come through the dispatch a year, and every single one could be life-saving. TriTech’s VisiCAD software is flexible enough to service their 16 ambulances and 34 fire stations, encompassing a total of 120 mobile units. VisiCAD is dymanic enough to locate the closest response team to the accident, while monitoring backup vehicles should they be needed.
The ftServers running the Computer Aided Dispatch system, as well as storing all of the electronic information of the calls, ensure the systems have unparalleled uptime. St. Charles County IT Manager Travis Hill said they have been running their original ftserver system for more than nine years without any server downtime. That means nice years of proactive protection for the citizens of St. Charles County.
To find out more about why St. Charles County specifically chose VisiCAD software on ftServers, click here to read the case study.