The other day, I was taking care of my end of year appointments, one of course was seeing my eye doctor. I was overdue which is especially important since I am a diabetic and need my eyes checked each year. Because my ophthalmologist is so busy, getting an appointment is nearly impossible. I had to miss my company holiday party because I had to book this appointment three months in advance. I did try to reschedule it but that would have had to be in February of next year.
Once at my appointment, I learned my ophthalmologist office is transitioning to EHR and they had my folder to check me in and do my exam. After they finished, they placed a bright yellow paper on top of the papers in the file “ALERT, Patient is now in EHR system”. So I sat there, missing my holiday party and thinking that if that system wasn’t available, could they still see me after they purge all the manila folders and my paper records?
Was there a backup, and would I be sitting here next year in the same predicament, but with a doctor unable to access my records if the server went down? And since the office is so busy, how much downtime would severely impact their schedule and patients? Would they have the time cushion to back fill the missed appointments, and if not, would I have to reschedule for February, miss my insurance claim for the year costing me more out of pocket, have to take additional time off from work, and of course – miss another holiday party?