In today’s world, texting has become second nature to most people. Current college students don’t know a world without texting words, pictures, and videos. And even those college kids’ grandparents are texting now. In fact, a 2011 Pew Internet survey found that 73 percent of cell phone users text, and nearly one-third of them would rather text than talk.
Texting is ingrained into everyday life now, so it’s inevitable that 9-1-1 technology needs to evolve to catch up. This is what Next Generation 9-1-1 (NG9-1-1) is all about—updating the 9-1-1 infrastructure to meet the needs of today’s wireless, mobile society so citizens can easily report emergencies.
Moving to NG9-1-1 isn’t a matter of “if.” It’s a matter of “when.” So when your Public Safety Answering Point (PSAP) is ready
to move forward, what steps do you need to take? What do you need to think over? And how can you be sure that your NG9-1-1 technology will stay up and running?
You’ll find the answers to these questions and more in this paper—plus some great online resources that will help you gather even more information about moving to NG9-1-1.