From November 2014 through the end of January of 2015, Stratus Technologies surveyed 421 PSAP employees, primarily in North America. Respondents were recruited through emails sent to subscribers of leading public safety publications, notices on forums, and previous year respondents.
The 20 question survey featured topics including call volume, staffing, next-generation 9-1-1 migration, use of virtualization technologies, system outages and more. Data was collected without respondents having to identify themselves or their PSAP organization.
The following pages outline the results of the survey, as well as select comparisons to the 2013-14 survey.