Case study

Marion County emergency services

Always-on availability solutions for public safety communications 911 services

Marion County in north central Florida encompasses more than 330,000 square miles—an area larger than the state of Rhode island—and is home to more than 332,500 people. The Marion County Public Safety Communications Center, one of two public safety answering points within the county, dispatches emergency 911 services for Marion County Fire Rescue, Marion County Sheriff’s Office, Dunnellon Police Department, Dunnellon Fire Department, and Belleview Police Department. The Center handles approximately 170 emergency 911 calls each day and its annual call volume is increasing at a rate of five percent per year.

Quick Facts

Solution Profile

  • Communication system for busy dispatch center that serves a county spanning more than 330,000 square miles
  • Consolidation of law enforcement, re, and EMS agencies from multiple towns on one county-wide communication system
  • State-of-the-art Computer-Aided Dispatch (CAD) system with integrated mapping and mobile data communications
  • Fault-tolerant server platform providing continuous availability of their most critical CAD system



  • TriTech Customer Support
  • Stratus 24/7/365 Support Services

Full Case Study Below