Stratus Embedded Services

Service and Support for Customer Deployment

Stratus Embedded Services

Stratus Embedded Services are an integral component of the Stratus VAR Program to ensure support and success for customer deployments. With multiple service tiers and a la carte options, Stratus Embedded Services enable OEMs and Machine Builders to create new service offerings to support customers or generate recurring service revenue in tandem with deployment.

The Stratus Embedded Services program protects your Edge Computing platform investment.

  • Simple – Multiple service levels to choose from, with a variety of features built-in.
  • Flexible – Standard and Premium Service Levels give VARs options based on actual current and future need.
  • Scalable – A la carte options gives VARs the ability to customize their plan by selecting the service options that gives the most value to their customer base.

 

Why do VARs need support services?

  1. Technical Support and Business Review services help VARs with their Digitization and Service strategies including how best to use Stratus in their architecture.
  2. Embedded Services helps protect the Stratus Technology investment.
  3. Embedded Services helps increase Overall Equipment Effectiveness (OEE) — this translates to lower customer TCO.
  4. Embedded Services becomes an additional revenue stream when re-sold to customers to enhance support offering.
  5. Services create recurring product and service sales that increase annually.
  6. A la carte options provide VARs partners with the flexibility to choose a model that works for their customers.

 

What is available as part of the Stratus VAR program and Stratus Embedded Services Offering?

  • Access Partner and Service Portals, with technical training
  • Participate in online training and seminars
  • Resell Stratus Services or incorporate to your own revenue streams
  • Receive Tech Support (pre-deployment)
  • Stock spare parts
  • Receive instructor led training
  • Benefit from joint Business Review
  • Remote design consulting services
  • Priority remote commissioning support
  • Pre-deployment technical support, per system
  • Memory Media retention
  • Options for spare parts / maintenance management
  • Remote System Health Alerts

Embedded Service Levels

Starter Standard Premium
Program Description Designed for VAR/OEMs who are just beginning to integrate Edge Computing technologies into their solutions. 10 system maximum Designed for VAR/OEMs who are leveraging Edge Computing solutions to transform their solution offerings. Designed for VAR/OEMs who deliver digital transform solutions through the adoption and optimization of Edge Computing technologies and business-critical services to support them.
Base Program Fee Annual Fee Annual Fee Annual Fee
Partner and service portal access あり あり あり
Access to online training seminars あり あり あり
Ability to resell Stratus Services あり あり あり
Product Warranty 6 months 1 year 2 year
Technical Support (pre-deployment) 8×5 pre-deployment support 8×5 pre-deployment support 24×7 support
(includes deployed systems)
Ability to stock spare parts あり Yes (+ 5% discount) Yes (+ 10% discount)
Instructor led trainings N/A 1 remote session per year 1 remote session per year
20% discount for on-site training
Business Review N/A Annual Twice per year
Remote design consulting services N/A N/A 8 hours per year
Remote Commissioning Support N/A N/A Must be scheduled
a la carte options (per year)
Technical Support (post-deployment) includes SW maintenance releases Fee* per system (8×5)
Fee* per system (24x7x365)
Fee* per system (8×5)
Fee* per system (24x7x365)
Included in program fee
Media retention Fee* per node Fee* per node Per system
Advanced replacement parts Fee* per single node and $600 per
dual-node (3 business day SLA)
Fee* per single node and $600 per
dual node (3 business day SLA)
Per system fee with adder for dual
node (1 business day SLA)
Health monitoring Fee* per system Fee* per system Fee* per system

* Fees for these options are available within the Stratus Partner Portal.

Join the Stratus VAR Program

The Stratus VAR Program is the fastest way for third parties to harness Edge Computing and scale new opportunities with customers.