uptime slas

What Does 100% Uptime Mean, and How Does It Pertain to SLAs?

By | Blog / Post, Fault Tolerance, High Availability, SLA

I was on Spiceworks today and ran into this conversation about 100% uptime.I had a few thoughts but am interested in what others had to say, as well. Share them below, or on Spiceworks! Most SLAs will claim 100% uptime (which most of you know is unattainable) with the provisions that “an outage doesn’t count if it is under 10 minutes” or caused by certain factors, or a host of other excuses.

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SLAs should have teeth

By | Blog / Post, Cost of Downtime, High Availability, SLA, Virtualization

Uptime SLAs are not being written to protect the customer. They are designed to shield the service provider and avoid responsibility. It should be different. I was just reading some stories of system downtime on the LinkedIn conversation “Skip Continuous Availability and High Availability. Have You Been a Victim of No Availability?” It struck me that service providers are failing to write SLAs that respond to the real costs of downtime.

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