For this month’s customer spotlight, we’re taking a look at how downtime can affect travel and transportation. Located in Atlanta, Georgia, Hartsfield-Jackson International Airport is the world’s busiest airport, with nearly 90 million passengers traveling through the airport annually.
Less than a week after a storm knocked out some of Amazon’s cloud services, one customer decided they had enough. Online dating site, Whatsyourprice.com, chose to end their commitment to Amazon Web Services EC2 after thousands of singles were left dateless during the most recent server outage in late June. According to reports, this isn’t the first time this has happened.
Cloud computing is on everyone’s minds these days – and it isn’t as light a subject as the title would suggest. The U.S. Department of Commerce’s National Institute of Standards and Technology (NIST) defines cloud computing as “a model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources … that can be rapidly provisioned and released with minimal management effort or service provider interaction.”
I learned my ophthalmologist office is transitioning to EHR and they had my folder to check me in and do my exam. After they finished, they placed a bright yellow paper on top of the papers in the file “ALERT, Patient is now in EHR system”. So I sat there, missing my holiday party and thinking that if that system wasn’t available, could they still see me after they purge all the manila folders and my paper records?
Jon E. Schmidt, President and Founder of Transaction Design, Inc. (TDI), explains how your VOS system can be PCI compliant. From Jon: “Industry regulations have changed dramatically in the last 20 years. Sarbanes-Oxley, PCI, and HIPAA have put in place requirements for much tighter security and control of computer environments than ever before. The consequences of losing control of one’s data can be disastrous. Just look at today’s headlines.
PCI stands for the Payment Card Industry, referring to debit, credit, prepaid, ATM and POS cards and related businesses. The governing body is the PCI Security Standards Council (PCI SSC) which is responsible for the implementation, dissemination, development, enhancement and storage of security standards for securing account data.
Last week I attended the Microsoft Worldwide Partner Conference in Los Angeles. I went to a breakout session at the on financial services and capital markets, and something looked very familiar. But first, a back story. About a year ago, Stratus began relationship with Microsoft and S1 and we agreed to participate in SIBOS, a large Financial Services show in Amsterdam promoting our partnership with S1 and Microsoft to compete against ACI, and IBM partner, in the payment space.
So, you head to work one morning, say hello to the security guard on your way in, and you fire up the coffee machine, your desktop, and the printer. Or you try to fire up the printer. The print server is taking the day off. Can a print server crash put a stop to an entire day’s work? Absolutely.
Uptime SLAs are not being written to protect the customer. They are designed to shield the service provider and avoid responsibility. It should be different. I was just reading some stories of system downtime on the LinkedIn conversation “Skip Continuous Availability and High Availability. Have You Been a Victim of No Availability?” It struck me that service providers are failing to write SLAs that respond to the real costs of downtime.
Having just returned from the eClinicalWorks Northeast Users Conference – a really helpful and informative conference of 1200 enthusiastic users – the IT challenges that face small to mid-sized EHR practitioners were never so apparent.