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Support & Documentation
Look to Stratus to provide comprehensive site planning, installation, and support resources.

For enterprises, government agencies and telecommunications service providers who are looking to achieve and sustain the highest levels of availability for their critical business process, communications, and computing needs.

Stratus
Avance Software Support Resource Center		   Stratus Server Support Resource Center
Avance Product Support
A secure web-based resource center for Stratus Avance software customers and business partners that provides secure access to our knowledge base, service web portal, and other support tools.		   ActiveService™ Manager (ASM)
A secure web-based resource center for Stratus customers and business partners that provides secure access to our global case manager and other support tools.
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Avance Support Page

Through the Avance Support Page, Stratus Avance customers and partners can log in to their respective support portals. You can also access public Avance product documentation.

To access the Avance Customer Portal, you must meet the following criteria:

  • Have a valid Avance software support contract.
  • Provide a valid Login and Password.

To access the Avance Partner Portal, you must meet the following criteria:

  • Have a valid Avance partnership contract.
  • Provide a valid Login and Password.

If have any questions, please call your local Stratus Customer Assistance Center.

  
Sign in for Stratus Server Support

Stratus server customers may sign in using their Site ID and ASN/RSN password.

To access this ActiveService Manager (ASM), you must meet the following criteria:

  • Have a valid Stratus Server software support contract.
  • Provide a valid Site-ID and ASN/RSN Connection Password.

If you are a Stratus customer, and you cannot access the ASM, please call your local Stratus Customer Assistance Center.

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