Achieve and sustain the highest levels of availability. Rely on Stratus to achieve and sustain the highest levels of availability for your critical business server and storage platforms.

Select from a range of Support Services that can help you:

• Assure the availability of the systems that support your most critical business processes
• Obtain an immediate incident response from an availability expert
• Provide a single source of accountability for complex inter-related platform, system software and operating system support issues even when vendor responsibility is not immediately clear
• Conduct root cause determination for all system issues down to the failed hardware component or offending line of software code
• Tailor our support model to meet the unique requirements of your most critical business services
• Implement prevention plans to mitigate the risk of hitting known problems in the future
• Provide installation qualification and operational qualification services
• Facilitate quick and efficient system implementations
• Provide technical training and certification on best practices for implementing and supporting continuously available information systems

For additional information on Stratus support services, please contact your local Stratus sales or service representative.

System Support Offerings

Hardware and Operating System		Stratus Support Services
ftServer Series	Windows	Support Service Offerings
	Red Hat Linux*	Platform Support   •   Operating System Support
	VMware I3	Platform Support   •   Operating System Support
ftServer T Series	Red Hat Linux*	Platform Support   •   Operating System Support
	Stratus ftLinux	Telco Assured Availability Offerings
ftServer V Series	VOS	Support Services Offerings
Continuum	VOS	Support Services Offerings

*If you have licensed Red Hat Linux from a source other than Stratus, select the following platform support offering: Support Services for Linux-based systems without subscription