Always on for Stratus customers worldwide

Stratus provides industry-leading service and support 24/7/365 worldwide. Our expert service professionals, backed by our advanced technology, monitor, diagnose, and troubleshoot problems from Stratus Customer Assistance Centers (CACs) throughout the world.

Service Portal

Please log in to the Service Portal for assistance with your Stratus products

Log-in to Service Portal

Watch the Service Portal quick guide

Contact customer support

Please have your asset (site, license) ID ready when contacting support.

Phone numbers

  • US Toll-Free: 800-221-6588
  • International: +1 602-852-3094



File uploads

Americas/Canada

Americas CAC – East
Stratus Technologies
5 Mill & Main Place, Suite 500
Maynard, MA 01754
Contact Support

Americas CAC – West
Stratus Technologies, Inc.
20830 N Tatum Blvd. Suite 350
Phoenix, AZ 85050

Phone:
1-800-221-6588
or
1-800-828-8513

Mexico, Central or South America


Phone:
+52 55 5553 4792
or
+1-602-852-3200

From other areas outside the US


Phone:
+1-602-852-3200
or
+1-978-461-7200

Belgium

Dutch Language Customers:
+32 2 512 63 70

French Language Customers:
+32 2 512 77 06

Toll-Free After Hours (English):
00800 000 99999

France

Address:
Stratus Technologies S.A.
Immeuble Challenge 92
101, Avenue Francois Arago
92017 Nanterre Cedex
France

Phone: +33 (0) 1 41 20 37 08
Email: infofrance@stratus.com

Germany


Address:
Stratus Technologies GmbH
Kolner Str. 12
Eschborn, D-65760
Germany

Phone: +49 (0) 6196 472518
Email: info@stratus.de
Web: www1.stratus.com/de

Italy

Address:
Stratus Technologies Italia S.r.L
Strada 6 Palazzo P1
MilanoFiori
20089 Rozzano (Milano)
Italy

Phone: 39 02 528263.216
Email: italy_cac@stratus.com

Netherlands

Address:
Stratus Technologies B.V.
Schipholweg 275
1171 PK Badhoevedorp
The Netherlands

Phone: +31 (0) 88 600 4460
Toll-Free After Hours (English): 00800 000 99999
Email: info.nl@stratus.com

South Africa

Address:
Stratus Technologies
1st Floor, Bloukrans Building
4 Daventry Street
Lynnwood Bridge
Lynnwood Manor
Pretoria, 0081
South Africa

Phone: +27 10 003 8530
Email: info.southafrica@stratus.com

South Africa

Address:
Stratus Technologies
Parque Empresarial La Marina
C/ Teide, 4 3ª Planta
28700 S.S de los Reyes
Madrid – Spain

Phone: +34 91 383 4294
Email: info.spain@stratus.com

United Kingdom, London

Address:
Stratus Technologies
Ground Floor
Waterman’s House
Waterman’s Court
Kingsbury Cres, Staines
TW18 3BA
United Kingdom

Phone: +44 (0)208 917 0455
Email: info.uk@stratus.com

From other areas outside US

Phone:
+1-602-852-3200
or
+1-978-461-7200

Hong Kong

Stratus Technologies (Hong Kong) Ltd.
Room 901, 9/F Ocean Centre,
Harbour City, Tsim Sha Tsui
Kowloon, Hong Kong

Phone: 800 900 938
Email: asia.support@stratus.com

Japan

Stratus Technologies, Japan Inc.
Shoel Rokubancho
Bldg 6 Rokubancho
Chiyoda-ku, Tokyo 102-0085

Phone: 0120 725530
Email: tko_dispatcher@stratus.com
Web: www1.stratus.com/jp

People's Republic of China

Stratus Technologies, Inc. Beijing Office
Unit B1 of 21/F, Tower3, XiHuan Plaza,
No.1, Xizhimenwai Street, XiCheng District,
Beijing China 100044

Phone: +86 10 5830 2999
Email: asia.support@stratus.com
Web: www1.stratus.com/cn

Singapore

Stratus Technologies (Singapore) Pte. Ltd
300 Beach Road
#09-06/07 The Concourse
Singapore, 199555

Phone: 1800 2727482
Email: asia.support@stratus.com

From other areas outside US

Phone: +1-602-852-3200 or +1-978-461-7200

Australia

Stratus Technologies Pty. Ltd.
Lvl 2, 24 Thomas Street
Chatswood
Sydney NSW 2067

Phone: 1800 025 046
Email: asia.support@stratus.com
Web: www.au.stratus.com

New Zealand

Phone: 0800 443 051
Email: asia.support@stratus.com
Web: www.au.stratus.com

From other areas outside US

Phone: +1-602-852-3200 or +1-978-461-7200