Support and Subscription Services for ftServer Systems Running VMware Infrastructure 3

Support and Subscription Services for ftServer^® Systems Running VMware^® Infrastructure 3

Count on Stratus as your single source for fault-tolerant VMware ESX support services

Stratus^® virtualization solutions help you concentrate your IT resources where they are needed most — enabling your organization to improve resource utilization, reduce operating costs and increase business agility.

Stratus brings you the convenience of one-stop shopping and one-call support for ftServer-based VMware Infrastructure 3 solutions. Our comprehensive support model includes software defect identification, problem diagnosis and resolution as well as valuable advice on VMware sofware features and use. Two technical Support and Subscription (SnS) service offerings are available to customers puchasing ftServer platforms running VMware Infrastructure 3.

One-year support and subscription offerings

Service Component	VMware Infrastruture 3 Standard Edition	VMware Infrastructuire 3 Enterprise Edition
Supported software components	VMware ESX Server, Virtual SMP, VMFS, VC Agent, High Availability, Consolidated backup	VMware ESX Server, Virtual SMP, VMFS, VC Agent, High Availability, Consolidated backup, VMotion, DRS
Access to VMware web site	Included	Included
Access to forums / knowledge base	Included	Included
Product updates and upgrades	Included	Included
Guest operating system support1	Included	Included
Telephone support	24/7	24/7
Access to availability enginners to address critical problems	based on ftService offering level	based on ftService offering level
Available ftService support offerings2	Assured Availability Plus System Availability Plus	Assured Availability Plus System Availability Plus
Scope of coverage	1 year Standard; automatic renewal	1 year Enterprise; automatic renewal

1 vmRC guest OS support is limited to the current and immediately proceeding versions of Microsoft Windows Server 2003 and Red Hat Enterprise Linux operating systems listed on the Stratus OS release information page.
2 When VMware Infrastructure 3 Editions are purchased from Stratus, customers are required to order the software license, Support and Subscription (SnS) service and a Stratus ftService offering for VMware -based ftServer systems.