Keeping your system continuously available requires more than a maintenance program designed to fix problems after they occur. At Stratus, service is never an afterthought. It is designed up-front into every system, providing a built-in competitive advantage against downtime. Pioneered by Stratus, this unique service strategy employs onboard diagnostics that allow the system itself to diagnose and report problems automatically - often before the customer even knows they exist. This is accomplished through the Remote Service Network (RSN™).

Running over phone lines, the RSN forms a continuous direct line between every Stratus computer and the Stratus Customer Assistance Centers (CAC). Essential maintenance services such as event reporting, diagnostics, and parts shipment are all performed automatically. The CACs' experienced professionals stand ready around-the-clock to provide you with remote online service.

With Stratus, component failure does not mean system failure. Major components within the system are duplex. If one component fails, its partner continues processing; system performance is unaffected. Replacement of faulty parts, as well as system upgrades, can be accomplished easily without specialized training. Processors, main memory, disks, and communications lines, can also be added online without rebooting. All the while, the system continues normal operations.

Together, these features work to keep critical services continuously available and performing at levels that exceed the most stringent customer expectations.