• Virtualization

• Business Continuity

• Change Management

• Performance Management

• Recovery Services

• Security Management

• Support Services

Proactive service coordination

Stratus will endeavor to work closely with your Linux subscription support provider to resolve Stratus hardware and system software issues. However, only if you purchase your Red Hat support subscription from Stratus, can we provide one-call support and accountability for all your Linux hardware and software support needs.
Red Hat Enterprise Linux subscription services for Stratus ftServer systems

Your choice of coverage

Stratus coverage options meet a spectrum of availability needs cost effectively:

Assured Availability^SM Coverage

Assured Availability coverage is your choice when you need high-priority response, but do not require Linux operating system support from Stratus. This plan features: 24/7 engineer response to a critical call within minutes; around-the-clock system monitoring; same-day, on-site emergency service1; management priority escalation; root-cause investigation of hardware and system software issues; an ftServer System Software subscription; and an Assured Availability Program Guarantee (excludes Linux operating system).2

System Availability^SM Coverage

This entry-level ftService option meets your needs when your application does not require the highest priority response and you do not require Linux operating system support from Stratus. Coverage includes 24/7 system monitoring with escalation to availability experts during weekday business hours. In addition, a software update subscription keeps you current with the latest advances in ftServer system software.

Warranty Extension

You may also opt to extend your ftServer system’s standard hardware warranty to three years (excludes access to software assistance).

1 Where available
1 Terms and conditions apply

ftService offerings for customers who do not purchase a Linux subscription from Stratus

	Stratus ftService Offerings
Feature	ftServer Warranty Extension	System Availability Coverage	Assured Availability Coverage
Assured Availability Plus Guarantee1			Stratus hardware, ftServer System Software only
Management priority escalation			Included
Same-day, on-site emergency service2			Included
Problem relief objective		Normal system operation, weekday business hours	Normal system operation, plus root-cause investigation
Critical problem engineer response time		< 2 hours; weekday business hours	< 60 minutes
Access to availability engineers to address critical problems		Weekday business hours	24/7
Access to ftServer System Software advice		24/7	24/7
ftServer System Software update subscription		Included	Included
Advanced parts exchange	Best effort	2nd business day	Next business day
Access to hardware advice	24/7	24/7	24/7
Remote hardware monitoring	24/7	24/7	24/7
Secure remote access	Internet phone home; uni-directional	Internet/modem; bi-directional	Internet/modem; bi-directional
Contract term	Extends standard warranty to 3 years	1-year agreement; automatic renewal	1-year agreement; automatic renewal

1 Terms and conditions apply
2 Where available

 

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