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Stratus® ftServiceSM Offerings for Linux®-Based ftServer® Systems
Your single source for Linux hardware and software support

Stratus ftService offerings, complement and enhance the industry's most robust applications and fault-tolerant servers. When you pair Stratus ftServer systems with these proactive services, you benefit from the industry's highest levels of uptime for Linux server environments. This is service with a difference. We focus on preventing downtime instead of simply providing a remedy after the fact, as others do. And our coverage options meet a spectrum of availability needs cost-effectively.

ftService offerings for customers who purchase a Red Hat® Enterprise Linux® Subscription from Stratus

Features System Availability Plus Coverage Assured Availability Plus Coverage
Assured Availability Plus Guarantee1   Stratus hardware, ftServer System Software, Linux kernel
Management priority escalation   Included
Same-day, on-site emergency service2   Included
Collaboration Services with Red Hat Included Included
Matching Red Hat Enterprise Linux subscription service AS Standard Edition
ES Standard Edition		 AS Premium Edition
ES Premium Edition
Problem relief objective Normal system operation, weekday business hours Normal system operation, plus root-cause investigation
Critical problem engineer response time < 2 hours < 30 minutes
Access to availability engineers to address critical problems Weekday business hours 24/7
Access to software advice 24/7 24/7
ftServer System Software update subscription Included Included
Advanced parts exchange 2nd business day Next business day
Access to hardware advice 24/7 24/7
Remote hardware monitoring 24/7 24/7
Secure remote access Internet/modem; bi-directional Internet/modem; bi-directional
Contract term 1-year agreement; automatic renewal 1-year agreement; automatic renewal

1 Terms and conditions apply
2 Where available
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