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Stratus® ftServiceSM Offerings for Linux®-Based ftServer® Systems (without OS support)
For customers that do not purchase a Linux subscription from Stratus

Stratus will endeaver to work closely with your Linux subscription provider to resolve Stratus hardware and system software issues. However, only if you purchase your Red Hat® Enterprise Linux® subscription from Stratus, can we provide one-call support and accoountability for all your Linux hardware and software support needs.

ftService offerings for customers who do not purchase a Red Hat® Enterprise Linux® subscription from Stratus

Features ftServer Warranty Extension1 System Availability Coverage Assured Availability Coverage
Assured Availability Program Guarantee2     Stratus hardware, ftServer System Software only
Management priority escalation     Included
Same-day, on-site emergency service3     Included
Problem relief objective   Normal system operation, weekday business hours Normal system operation, plus root-cause investigation
Critical problem engineer response time   < 2 hours < 60 minutes
Access to availability engineers to address critical problems   Weekday business hours 24/7
Access to ftserver software advice   24/7 24/7
ftServer System Software update subscription   Included Included
Advanced parts exchange Best effort 2nd business day Next business day
Access to hardware advice 24/7 24/7 24/7
Remote hardware monitoring 24/7 24/7 24/7
Secure remote access Internet/modem; bi-directional Internet/modem; bi-directional Internet/modem; bi-directional
Contract term Extends standard warranty to 3 years 1-year agreement; automatic renewal 1-year agreement; automatic renewal

1 Warranty Uplift on 2xxx systems
2.Terms and conditions apply
3 Where available
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