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Scope of Coverage: Core service components for Red Hat® Enterprise Linux® Operating System on ftServer® systems

Below is a listing of service categories which are supported under the annual premium and standard support subscriptions for Red Hat Linux Operating system on Stratus ftServer systems. Please click on the service name for detailed information.

I. Installation Services III. System Administration
  1. Red Hat Installation
  2. Storage Usage/Hard Drive Partitioning
  3. Print Configuration
  4. Hardware Configuration
  5. Red Hat Network Assistance
  6. Upgrade
  1. Remote Terminal Access
  2. FTP Server
  3. Backup
  4. Network Configuration
  5. Software RAID
  6. Security
  7. System performance tuning, monitoring and logging
  8. Web Server
  9. Mail Server
  10. Database Server
  11. NIS Server Configuration
  12. DNS Server
  13. Samba
  14. NFS Server
  15. DHCP Server
  16. X Terminal Server through XDMCP
  17. ftlSNMP Agent Configuration
  18. Stratus Value-Add Package
  19. ftNetwork Interface
  20. ActiveServiceTM Network
II. Advanced Configuration
  1. X Windows
  2. OS Debugging
  3. Kernel Configuration and Optimization
  4. Stratus Certified Third Party Application Support
  5. Bash Scripting

I. Installation Services

  1. Red Hat Installation
    • Installation of Red Hat Enterprise Linux from a supported CDROM drive
    • Installation of Red Hat Enterprise Linux over a network via NFS or FTP
  2. Storage Usage/Hard Drive Partitioning
    • Configuring hard drive partition tables
    • Creation of file systems and formatting
  3. Print Configuration
    • Configuring a local printer
    • Changing print options
    • Troubleshooting Printer problems
    • Making a local printer accessible on a network
    • Printing to a network printer
  4. Hardware Configuration
    • Configuring Stratus-supported hardware devices for proper operation
    • Removing unused hardware configurations and modules
  5. Red Hat Network Assistance
    • Registering a system
    • Updating profiles
    • Setting entitlements
    • Automating system errata updates
    • Setting up2date options
  6. Upgrade
    • Upgrades to ftServer System Software (ftSSS) for Linux operating system
    • Assistance on installing security related updates
    • Assistance installing minor maintenance releases

II. Advanced Configuration

  1. X Windows
    • Basic local X windows configuration
    • Changing window manager/windowing environments
  2. OS Debugging
    • Initial assessment of the nature of a problem that may be a defect or bug
    • Replicating problems which may be a defect or bug
    • Logging of discovered problems using the Red Hat bugzilla bug tracking mechanism
    • Assistance with using the bugzilla bug tracking tool
    • Assistance with working around discovered bugs until a fix is available
  3. Kernel Configuration and Optimization
    • Configuration of dynamically tunable (sysctl) kernel parameters
    • Assistance with the installation of Red Hat eratta kernels
  4. Stratus Certified Third Party Application Support
    • Stratus Certified applications
    • Valid support contract in place with the application vendor and Stratus
    • Configuring Red Hat Enterprise Linux to the application vendor's specification
  5. Bash Scripting
    • Troubleshooting of specific system initialization issues ( rc or init scripts )

III. System Administration

  1. Remote Terminal Access
    • Setting up a remote terminal server
    • Running X window applications over a network via a shell session
  2. FTP Server
    • Setting up a basic FTP server
  3. Backup
    • Sample commands for the use of the backup utilities tar, dump and cpio
    • Assistance with restoring previously created backups provided that the backup was created using one of the supported utilities above
  4. Network Configuration
    • Configuration of supported network interfaces
    • Proper configuration of the IP routing table and the default gateway
    • Configuration of IP aliasing (providing multiple IP addresses for one interface)
    • Assistance with configuring static network routes
    • Troubleshooting network routing issues
  5. Software RAID
    • Advice on use of software RAID and which type of RAID to choose
    • Configuration of Software RAID using either raidtools or Disk Druid (at installation time only)
    • Advice on recovering from disk failures
  6. Security
    • Advisement on file and directory permissions
    • Assistance on installing security related updates
    • Controlling access to services with TCP wrappers, inetd, xinetd, or through custom configuration of the service itself
    • Controlling which local and network services start at boot
  7. System performance tuning, monitoring and logging
    • Isolated and unusual system degradation
  8. Web Server
    • Setting up a basic Apache web server
  9. Mail Server
    • Basic configuration of Sendmail to listen on network interface(s)
  10. Database Server
    • Installation of PostgreSQL/MySQL packages
    • Troubleshooting service startup issues with PostgreSQL/MySQL
  11. NIS Server Configuration
    • Assistance configuring a basic master or slave NIS server
    • Advice concerning exporting custom map files
    • NIS server troubleshooting (not NIS +)
  12. DNS Server
    • Configuration of caching-only name server
    • Creation of one domain (Forward and Reverse)
    • Verification of proper DNS operation
    • Troubleshooting of errors in zone and configuration files
    • Conversion of configuration or zones from earlier releases of Bind to a format suitable for Bind 8 or Bind 9
    • Configuring access controls provided by Bind
  13. Samba
    • Basic configuration of Samba server
  14. NFS Server
    • Installation of NFS, portmapper and associated utilities
    • Configuring static NFS mounts of only ft Linux® systems
    • Troubleshooting NFS client and server issues on Red Hat Enterprise Linux
  15. DHCP Server
    • Configuration of the DHCP server to dynamically assign IP addresses and other network information to client computers on a LAN
    • Assigning IP addresses to computers based on MAC addresses
    • Binding DHCPD to specific network adapters
    • DHCP client configuration for computers not using a supported version of Red Hat Enterprise Linux is not covered under this level of support
  16. X Terminal Server through XDMCP
    • Configuration of a login manager to serve X sessions to remote workstations
    • Configuring Red Hat Enterprise Linux client machines to use a remote X server
    • Troubleshooting issues with an X terminal server
  17. ftlSNMP Agent Configuration
    • Installation and upgrade of ftlSNMP
    • ftMIB configuration
    • Configuring subagents, scripts and configuration files
  18. Stratus Value-Add Package
    • Stratus-hardened kernel module support
    • ftsmaint command line interface
  19. ftNetwork Interface
    • Network interface configuration
    • Device naming conventions
    • Bonding configuration for fault tolerance
  20. ActiveService Network
    • Installation of ASN software
    • Upgrade ASN software to new version
    • Configuration of ASN software to allow secure communications with Stratus
    • Troubleshoot and provide fixes for ASN problems

 
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