When availability is critical, our services deliver

The world's finest services, Stratus ftService^SM offerings, are designed to complement and enhance the industry's most robust fault-tolerant servers. When you pair Stratus ftServer systems with these proactive services, you benefit from the industry's best uptime for Microsoft^® Windows^® server environments.

Our approach leverages powerful ActiveService^TM capabilities built into every ftServer system, connecting you to a global service network for detecting, troubleshooting, and resolving problems fast - usually without the need for an on-site call. (See white paper:  The Stratus ActiveService Architecture: Remote Access to Mission-Critical Support, 24/7) This is service with a difference: We focus on preventing downtime instead of simply providing a remedy after the fact, as others do. And our coverage options meet a spectrum of availability needs cost-effectively.

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Stratus 24/7 Worldwide Services

Our ftService offerings are at the center of the Stratus 24/7 Worldwide Services portfolio. All offerings help you take complete advantage of the industry's most effective availability protection - The Smarter Approach to UptimeTM .

• Assured Availability Plus^SM coverage
• Assured Availability^SM coverage
• System Availability coverage
• Warranty Extension
• ftService offering comparison chart

Assured Availability Plus^SM service

When your ftServer system requires comprehensive uptime support, select Assured Availability Plus coverage for top priority every step of the way. In fact, it's our most popular service level among customers with demanding business-critical systems.

This ftService offering features: 24/7 engineer response to a critical call within minutes; around-the-clock system monitoring; same-day, on-site emergency service1; and root-cause determination and investment protection through an ftServer system software subscription. If a critical availability problem arises, management escalation brings it to the attention of our executives - ensuring that the right resources are at work on the most rapid resolution possible.

Collaborative Premium Services with Microsoft enable us to isolate the root cause and provide a permanent fix for operating system issues. And as a Microsoft Gold Certified Partner for Enterprise Systems, Stratus has earned the highest level of certification for quality and customer satisfaction.2

Assured Availability Plus service is backed by our unique Assured Availability Program Guarantee.3

Assured Availability^SM service

Assured Availability coverages is your choice when you need high-priority response, but do not require Windows operating system support because you have a Microsoft Premier Alliance agreement in place. This plan features: 24/7 engineer response to a critical call within minutes; around-the-clock system monitoring; same-day, on-site emergency service1; management priority escalation; root-cause determination; an ftServer system software subscription; and an Assured Availability Program Guarantee (excludes operating system).3

System Availability^SM service

This entry-level ftService option meets your needs when your application does not require the highest priority response or root-cause problem determination. Coverage includes 24/7 system monitoring with escalation to availability experts during weekday business hours. In addition, a software update subscription keeps you current with the latest advances in ftServer system software.

Warranty Extension

You may also opt to extend your ftServer system's standard hardware warranty to three years (excludes access to software assistance).

Microsoft Gold Certified Partner

Stratus is a Microsoft Gold Certified partner for Enterprise Systems.2 Stratus was awarded Microsoft's highest level of certification for quality and customer satisfaction based on our ability to provide high availability for the Windows operating system. Throughout the world, Stratus extends the reach of the Microsoft Gold Certified support partnership through our integrated support infrastructure.

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1Where available
2Certified in the U.S.
3Terms and conditions apply.
4Warranty Uplift on ftServer Series 2300 system