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When high availability is critical, our support delivers

Your business demands that you achieve and sustain the highest levels of availability for your information technology solutions. Stratus Avance Software gets you to high availability — and Stratus software support keeps you there. Our global software support organization uses a team problem solving approach to provide you the responsive software support that you require. You can count on Stratus to provide a rapid response to your support requests, fast relief to high impact problems, timely incident resolution, quality fixes and updates. As your availability business partner, we are dedicated to enabling your success.

Avance Software Support Service

Service Component Avance Coverage
Access to software advice 24/7
Critical problem engineer response time 60 minutes
Access to availability engineers
to address critical problems
24/7
Web-based support portal access 24/7
Software update subscription Included
Remote monitoring 24/7
Secure remote access Internet bi-directional
Contract term 1-year agreement; automatic renewal

For information about complementary Stratus Avance Software Solution Services please contact your local Stratus sales or service representative.

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