The Stratus Advantage

Stratus offers customized Availability Service Programs that allow you to choose how you wish to manage your end user's service needs, expand your service portfolio and increase your profits.

The three ftServer^® partner service programs described below may be customized to meet the unique requirements of your business. These programs require you to have a valid Distribution or Reseller Agreement in place. Stratus offers a separate Partner Service Program for Continuum products.

I. Service Seller

This program is designed for partners who sell Stratus branded hardware and ftService^SM offerings to customers. The primary responsibility of the Service Seller is to sell standard Stratus service to Stratus end users. Service Sellers receive a one-time sales incentive from Stratus. The ongoing support relationship is directly between Stratus and the customer.

A Service Seller must have:

• Signed a valid Stratus Distribution or Reseller Agreement and   completed Stratus training on ftService offerings.

Please note that the Service Seller does not need to make any investment in the service infrastructure costs.

II. Service Provider

This program is designed for partners who are qualified to sell and deliver Stratus ftService offerings. Service Providers may leverage the Stratus integrated product and service infrastructure. A Service Provider must have:

• Signed a valid Stratus Distribution or Reseller Agreement
• Completed the following Stratus training courses (some courses available on CDROM):
• ftServer System Administration (Available on CDROM)
• ftServer Installation
• ASN Hub Configuration and Administration (Contact your local Stratus service representative )

Stratus will provide:

• Stratus ActiveService^TM Network (ASN) - Remote Systems Management and Infrastructure
• Local Spare Parts Availability
• Automatic Software Updates
• Fault Isolation Support
• Bug Fix Management and Escalation
• ActiveService^TM Manager (ASM) Custom Branded Electronic Infrastructure
• Education and Training Services

Service Provider will provide:

• Installation Services
• 24x7 Help Desk Support
• Microsoft Windows 2000 Support
• Parts Replacement

III. Full Service Partner

This program is designed for partners who have an existing service infrastructure that includes a logistics depot. Full Service Partners have the ability to provide a higher level of support and a full complement of warranty services. Full Service Partners are entitled to leverage the Stratus integrated product and service infrastructure. A Full Service Partner must have:

• Signed a valid Distribution or Reseller Agreement
• Completed the following Stratus training courses (some courses available on CDROM):
• ftServer System Administration (Available on CDROM)
• ftServer Installation
• ASN Hub Configuration and Administration (Contact your local Stratus service representative)

Stratus will provide:

• Stratus ActiveService^TM Network (ASN) - Remote Systems Management and Infrastructure
• Unlimited Parts Repair and Restocking Services
• Automatic Software Updates
• Fault Isolation Support
• Bug Fix Management and Escalation
• ActiveService^TM Manager (ASM) Custom Branded Electronic Infrastructure
• Education and Training Services

Full Service Partner will provide:

• Installation Services
• 24x7 Help Desk Support
• Microsoft Windows 2000 Support
• Parts Replacement
• Logistics Depot

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Stratus ActiveService™ Network Options:

ASN Hub

The ASN Hub (formerly called the SSN Hub) application operates on both the ftServer platform and an HP hardware platform.

This product provides Stratus Service Partners with industry leading remote service and incident management capabilities. With this product the Service Partners can deliver to their customers the same fully integrated service as Stratus provides in supporting its customers.

The ASN Hub provides Service Partners with the following:

• Complete Internet based Call Management System
• ASN problem reporting services
• Customizable "look and feel" for Service Partners including graphics, links, and URL.
• Self help tools for end users
• A secure private database integrated with Atlas

Partners who license the ASN Hub application receive:

• The ASN Hub application including
• ASN Hub licensed software
• Virtual Private Network (VPN) Gateway devices (loaned by Stratus)
• Hardware and software support on the licensed software and Stratus-owned VPN Gateway devices
• ActiveService^TM Manager (ASM)(formerly called eCAC) with Partner Branding
• iReport capability

ASN HAPI Hub

The ActiveService^TM Network High Availability PPP Interface (HAPI) Hub minimizes the significant first year investment costs associated with the purchase of an ActiveService Network (ASN) hub. The ASN HAPI hub incorporates the features of the ASN Hubless option and a standalone ASN dial-site facility. The ASN HAPI Hub features:

• Real Time Alert call home
• Telco call home via a Stratus hub
• A private partition within Atlas dedicated to the Service Partner which includes call tracking of the Partner's end users
• Partner's private partition contains ASM branding
• Email notification of hardware calls to the Partner
• Remote Service Connections (dial-site function of the ASN) to client ftServer systems via the ASN
• Runs on low-cost equipment with analog modems
• Supports multiple connected clients
• Internet connection is not required.

ASN Hubless

The entry-level ASN Hub service for Service Partners is called the ASN Hubless. This product minimizes the significant first year investment costs associated with the purchase of an ASN hub and requires much less management than the ASN HAPI Hub. The ASN Hubless model features:

• Real Time Alert call home
• Telco call home via a Stratus hub
• Partner maintains a private partition within Atlas including call tracking and recording
• Partner's private partition contains ASM branding
• Email notification of hardware calls to the Partner
• Partner ASM

NOTE: The ASN Hubless option does not include the dial-site function of the ASN.

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Stratus ActiveService Manager

ASM provides an interface to the Stratus Call System for Service Partners who wish to participate in the customer service process by accessing and updating information in the Stratus Call Tracking System database.

ASM is implemented as a web server application. Users are able to access the login function via a public Internet URL. Users can login using an assigned login name and password combination. Following login, users are able to view a company's individual service activity. Services include:

• Easy, electronic creation of new issues
• Immediate visibility, to all parties, of updates by both customer and Stratus
• Security and privacy for sensitive systems
• A streamlined escalation process
• Multi-national language and character-set support

For additional information on how to participate in one of the Stratus Partner Service Programs, please contact your local Stratus sales office or your local Stratus service representative