The following support services are available for Stratus hardware and software platforms:
ftServer Systems
V Series/Continuum Systems
Avance Software
ftScalable Storage
Customized ON/2 Support Services
Stratus' focus on preventing downtime and data loss brings you much more than basic break-fix support. If you're used to average server and software support, get ready to experience meaningful differences like these:
Proactive, Remote Support that Prevents Downtime
System monitoring and diagnostics are active 24/7 not just after an event has caused a problem. This is key to our ability to assure the availability of the platforms you rely on to support your most critical business processes.
Immediate Response from an Availability Experts
Our response time and problem resolution skills are second to none. Every Stratus service engineer is a highly skilled expert dedicated to helping you sustain 24/7 uptime.
In-Depth System Health Reporting
With diagnostic information always at their fingertips, Stratus support engineers have the details they need to help determine the root cause of hardware and software issues. We then implement prevention plans to mitigate the risk of hitting known problems in the future.
Full-Service Customer Care
At Stratus, mission-critical customer support means 24/7 coverage. You won't have to search a self-help database or product manual to find an answer to a problem or question.
Critical is Defined by Your Business Needs
Stratus offers a tailored support model to meet the unique requirements of your most critical business services. Our support professionals let your organization set the severity of situations when you place a service call.
Single Source of Accountability
Deep knowledge and experience helps us resolve multivendor issues. We provide a single source of accountability for complex inter-related platform, system software and operating system support issues even when vendor responsibility is not immediately clear.
Dedication to Uptime is a Core Value
Commitment to your uptime is more than a promise with our support services. It's embedded in Stratus culture and brought into action by the technology, process and accountability we use to provide customer care.
Resources and Round-the-Clock Support for Stratus Customers Worldwide
Get the immediate information and support you need to assure uptime for all of your critical operations.
Stratus ActiveService™ Architecture: Remote Access to Mission-critical Support, 24/7
This white paper provides an in-depth overview of the downtime-preventing features and benefits of the Stratus ActiveService Architecture.
Read the white paper (PDF)