Commitment to exceeding customer expectations earns recognition from Omega Management Group Corp.
MAYNARD, Mass., May 15, 2012 – Stratus Technologies will receive its second consecutive NorthFace ScoreBoard AwardSM for outstanding customer service. The Omega Management Group Corp. presents this award annually to companies that, as rated solely by their own customers, achieved excellence in service and support during the prior year.
“Due to its unique "customer-only vote‟ criteria, the NorthFace ScoreBoard Award has been viewed from its inception as the only objective benchmark for excellence in customer service,” said John Alexander Maraganis, president and CEO of Omega. “Our research indicates that companies that consistently achieve a 4.0 rating or above are succeeding in locking in profitable, long-term customer relationships and this significantly raises the bar on their competitors.”
Omega created the award in 2000 to recognize organizations “who offer not only exemplary service to their customers, but who also center their existence on a deep commitment to exceeding customer expectations.” More than 250 projects, many international in scope, were judged from scores of companies in the US and abroad. From this group, 28 companies qualified to receive the award, and many are repeat winners.
Stratus customer Ken Osborne, SCADA supervisor, Pinellas County (FL) Utilities, commented on his experience with Stratus: “Having Stratus service is like having an employee who watches the (computer servers) 24/7, never takes a vacation, and calls to tell me about an issue that they've already fixed without any impact on operations. Knowing that there's someone always there, watching over the operation, gives us peace of mind. I‟m very happy with it.” Customers frequently remark that Stratus service is so proactive that issues are corrected before they know a problem exists, because they have experienced no business interruption.
Exceptional customer support is the foundation of the entire Stratus organization. Its most recent quarterly customer survey found that 98% of respondents reported that Stratus meets/exceeds expectations; 71% of respondents fell into “exceeds” category.
For more than 30 years, the company has delivered the highest levels of uptime assurance for critical IT applications to organizations around the world. Stratus' global support organization delivers proactive availability management and monitoring around-the-clock for its standards-based Stratus® ftServer® hardware and Stratus Avance® software. A combination of advanced system diagnostics and preemptive remote intervention by Stratus availability experts prevents system downtime and data loss.
Stratus is receiving its award at the 10th annual SCORE Conference, a customer service industry event, May 16-18, taking place at the Boston Seaport Hotel. Stratus qualified for the NorthFace ScoreBoard Award in the categories of support, field service, account management and customer training. Companies have to score 4.0 or above out of a possible 5.0 to qualify for the award.. Other 2011 area recipients include Boston Scientific, Netezza, General Dynamics Global Imaging Technologies, FLIR Systems, and Analog Devices.
About Stratus Technologies
Stratus delivers uptime assurance for the applications its customers depend on most for their success. Using resilient software and hardware technologies combined with proactive availability management services, Stratus products help to save lives and to protect the business and reputations of companies, institutions, and governments the world over. To learn more about worry-free computing, visit www.stratus.com.
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